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      Order Tracking

      Order Tracking

      Use the form below to track your order status.

      Important Notice: Orders Before Feb 1, 2026

      Orders placed before Feb 1, 2026 were processed in our legacy system. We did not migrate historical orders or customer accounts into the new website system.
      If you need help checking an older order, please email us at [email protected] or submit a request via our Contact page. We’ll reply as soon as possible.

      Chinese New Year Processing Schedule

      Due to the Chinese New Year holiday, all new orders will begin processing from March 1, 2026.
      Thank you for your understanding.

      Data & Privacy (Legacy System Orders)

      We respect your privacy. We do not sell customer information.
      For orders in the legacy system, we retain only the minimum information required for order fulfillment, support, and legal/compliance purposes. After the relevant retention period, legacy order records will be securely deleted or anonymized.

      To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

      Order Tracking FAQ

      Q: I placed my order before Feb 1, 2026 — why can’t I find it here?
      A: Orders before Feb 1, 2026 were processed in our legacy system and were not migrated. Please email [email protected] or contact us for manual lookup.

      Q: I can’t track my order — what should I do?
      A: Double-check your Order ID and billing email. If it still doesn’t work, contact us with your order details.

      Q: When will new orders start processing?
      A: New orders will begin processing from March 1, 2026 due to the Chinese New Year holiday.

      Q: Do you provide tracking after shipping?
      A: Yes. Once shipped, we will send a tracking link by email.

      Q: Do you sell customer information?
      A: No. We do not sell customer information.

      Q: What happens to data in the legacy system?
      A: We keep only what is needed for fulfillment, support, and compliance. After the retention period, records are securely deleted or anonymized.